Refund Policy
We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure to provide excellent service so you will always be happy shopping with us!
1. 30-Day Product Warranty (Defects & Faults)
We stand behind the quality of our products. SLYNER™ offers a 30-Day Product Warranty starting from the date of delivery. This warranty specifically covers:
- Manufacturing defects or faults.
- Battery or charging issues.
- Remote control or technical issues.
If you receive a defective item or experience any of these issues within 30 days, please contact us at contact@slyner.com with your order number and proof of the defect (such as a photo or video). We will arrange for a replacement or a refund.
2. 90-Day Satisfaction Guarantee
If you are not satisfied with the results of your product, SLYNER™ will accept returns or exchanges within 90 days of purchase under the following conditions:
- The product must be returned in its complete original package, with no intentional damage.
- All original packaging must be intact. Any visible signs of damage or misuse will compromise the SLYNER™ guarantee.
- Items cannot be returned or exchanged under this guarantee after 90 days of purchase.
3. Exempt Goods
Several types of goods are exempt from being returned. We do not accept products that are intimate (under-garments) or sanitary goods, hazardous materials, or flammable liquids or gases.
4. How to Initiate a Return or Exchange
To complete your return or exchange, we require a receipt or proof of purchase (such as your order confirmation email) with your order number.
For all returns or exchanges, please contact contact@slyner.com and provide your order number and the reason for the return or exchange. Our team will handle your request based on the rules stated on this page and provide you with the correct return address. Please do not send your item back to the address on the shipping label; you must use the specific return address provided by our support team.
5. Return Shipping
- You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable.
- If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
6. Refunds & Processing
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, as well as the approval or rejection status of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
7. Late or Missing Refunds
There is often some processing time between financial institutions before a refund is posted (between 2–3 business days is normal). If you still have not received your refund after this timeframe, please send us an email at contact@slyner.com and allow us the opportunity to investigate the matter further.
8. Damaged Items (Transit Damage)
If you receive an item that was damaged or broken during shipping, please submit a request to our email team at contact@slyner.com within 48 hours of delivery.
If you do not report the transit damage to us within this 48-hour period, we may not be able to honor your claim. We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage requests.
Feedback
We would love to hear your feedback, questions, or any concerns. Please feel free to email us at contact@slyner.com to let us know how we are doing. We take your feedback seriously and are always striving to improve.